Frequently asked questions
We are a fully E-Commerce store at the moment, we do not have physical retail store or outlets.
Our warehouse is located at 201 Pandan Loop and we can facilitate self-collection of online orders.
Yes, we support self-collection at our warehouse from Monday to Saturday, 10-5pm. Kindly avoid 12-1pm (lunch time).
Before heading down to our warehouse, please:
1. Shop and check out via our website first
2. Select Store Pickup, and your preferred Collection Date and Time Slot
3. Show your Order Confirmation Email to our Warehouse colleagues to collect your items.
We deliver islandwide from Monday to Saturday with 2 delivery slots:
- 10 to 3pm
- 3 to 7pm
Check out our Delivery Info page for more information.
Yes, our order cut-off time for same day delivery is 12pm. Kindly place your orders before 12pm to make it for the 3-7pm delivery slot.
Alternatively, you can arrange self-collection via Lalamove or head down to our warehouse to self collect before 5pm.
Yes, you can as long as the orders are not dispatched for delivery. Send us a message on Whatsapp or Instagram (@punchedfoods) and await confirmation on the change.
Yes, however deliveries to Sentosa will have a surcharge of $6.
Yes, all our meats and products are halal, unless otherwise stated. We are certified by MUIS in Singapore under Product Scheme. You can find our halal code on the product labels.
All items are packed in aluminium cooler foils and paper/plastic bags to maximise freshness. Do let us know if you prefer us to add an ice pack to the parcel. We encourage customers to reuse or recycle the packaging materials where possible, to help reduce waste and protect our environment. 🌱
We work with third party logistic partners like UParcel and Lalamove for deliveries. In the event the drivers are not able to locate you, your order will be dropped off at the gate. Kindly ensure someone is home to receive the parcel at your selected time slot to prevent the items from going bad.